Transforming Customer Service with SaaS Solutions: A Small Business Guide 📈

📖 TODAY’S QUICK LINE

🧵 Here are some insightful SaaS updates and tools we’ve curated for you today:

🛠️ Using SaaS to Elevate Customer Service in Small Businesses

🚀 5 Essential Tips for Landing a SaaS Job in a Tough Market

💡 How to Prepare for Inevitable Risks to Your SaaS Data

💻 Threading in IAM SaaS Solutions: Unlocking Faster Data Flow

🗞️ HIGHLIGHT OF THE DAY

Elevating Customer Service with SaaS Solutions: A Guide for Small Businesses

Small businesses can enhance customer service using SaaS tools that streamline processes and improve customer interactions. Selecting the right platform, training staff, and leveraging customer data are key to success. Prioritize user-friendly, scalable, integrative tools with robust security, support, and analytics features.

What We Think

SaaS tools can revolutionize small business customer service by automating routine tasks and offering data-driven insights. However, balancing automation with human interaction is vital. Start with cost-effective, self-hosted solutions like Fluent Support to evaluate your needs before committing to expensive SaaS options for long-term success.

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⚡ LATEST IN RUNNING YOUR SAAS

How to Land a SaaS Job in a Tough Market

The SaaS job market is more competitive than in 2021, but top startups and scale-ups are still hiring. Stand out by writing personalized, problem-solving emails to CEOs or VPs and focusing on execution roles. Spend two hours on interview prep and avoid low-effort networking requests. Success lies in being proactive, prepared, and solution-driven.

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Preparing for SaaS Data Risks: Key Insights

Cyber threats are rising, with a 30% YoY increase in attacks. Many businesses lack preparedness due to the complexity of modern threats and reliance on SaaS platforms like Salesforce. Effective strategies include continuous monitoring, proactive risk assessments, and fast recovery plans. Own Company’s webinar will provide actionable solutions for strengthening SaaS data protection and ensuring business continuity amidst inevitable cyber risks.

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Optimizing Threading in IAM SaaS Solutions

IAM SaaS solutions handle vast identity data but face threading constraints, slowing performance during high traffic. Threading distributes tasks across multiple execution threads, which is crucial for authentication and data synchronization functions. For example, optimizing threading from 1 to 6 in an IGA platform reduced a 72-hour job to 16 hours. Similarly, increasing threads from 5 to 15 in a Microsoft Azure integration cut processing time from 3 hours to under 50 minutes. Proper threading optimization boosts both efficiency and security in IAM systems.

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💻 DEV RESOURCES

Kubernetes 1.29 Released with Improved Auto-Scaling and Windows Support

Kubernetes 1.29 introduces enhanced auto-scaling features, allowing more efficient resource allocation based on real-time workloads. It also includes improved support for Windows containers, making it easier for developers to deploy and manage Windows-based applications in a Kubernetes environment.

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Next.js 14 Launches with Improved App Directory and New Image Component

Next.js 14 focuses on refining the app directory system, simplifying how developers organize and manage complex projects. It also introduces a new, optimized image component that supports lazy loading and better performance, making it ideal for large, media-heavy websites.

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Laravel 10.1 Brings Improved Task Scheduling and Built-In Caching Support

Laravel 10.1 enhances task scheduling, allowing developers to automate processes more efficiently with improved command-line tools. The new release also brings built-in caching support, which speeds up application performance by minimizing database queries and optimizing data retrieval.

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💻 COOL AI TOOL

Pixian.AI: AI-Powered Background Removal

What is Pixian.AI?
Pixian.AI is an advanced AI tool designed to automatically remove backgrounds from images with high-definition results. It simplifies the process of isolating subjects from their backgrounds, ideal for use in graphic design, e-commerce, and content creation.

Key Features

• Background Removal: Quickly removes backgrounds, making it easy to use in design projects or product listings.

• High-Quality Output: Delivers clear, professional-grade images with transparent or solid color backgrounds.

• Free Beta Access: Available for free during its beta phase, allowing users to explore its capabilities without cost.

• Supported Formats: Handles popular image formats like JPEG and PNG.

How It Works

• Upload Image: Simply upload your image to begin the process.

• AI Processing: The tool uses AI to separate the subject from the background.

• Download Results: After processing, users can download the image with the background removed.

Usability

• No Signup Required: Use the tool instantly without needing an account.

• API Access: Offers an API for integration into applications or workflows, which is ideal for businesses.
  
  

  

Use Cases
Perfect for professionals and individuals in photo editing, e-commerce, and design who need quick, high-quality background removal.

Integration and Limitations

• API available for enterprise use.

• Requires a stable internet connection for optimal performance.

Pixian.AI streamlines background rem

💸 WHO RAISED?

Discover startups who just raised funds.

Corgea Secures $2.5M Seed Funding to Revolutionize Cybersecurity

San Francisco-based cybersecurity startup Corgea has raised $2.5 million in seed funding led by Shorooq Partners, with support from Y Combinator, Decacorn Capital, Unbound Ventures, and angel investors like YouTube co-founder Jawed Karim. Corgea uses AI and large language models (LLMs) to automate vulnerability detection and remediation in application code, reducing false positives and speeding up fixes. The funds will support U.S. and Middle East expansion, enhancing its developer-focused, enterprise-compliant platform. Founded by Ahmad Sadeddin, Corgea aims to redefine cybersecurity with innovative AI solutions.

Glint Solar Secures $8M Series A to Expand Across Europe

Oslo-based Glint Solar has raised $8 million in Series A funding led by Smedvig Ventures, with participation from Antler Nordic, Antler Elevate, Futurum Ventures, and Momentum. Founded in 2020, Glint Solar offers a SaaS platform that aids solar developers with planning and pre-design, including layout design, yield estimation, and topographic analysis. The company plans to use the funds to expand its presence in Europe, focusing on markets like Italy and Spain, and to enhance its platform's capabilities for the solar energy sector.

Siit Secures $5M Seed Funding to Transform IT Service Desks

Paris-based Siit has raised $5 million in seed funding led by StageOne Ventures and Seventure Partners to expand its AI-driven service desk solution for IT and internal operations teams. Founded by Anthony Tobelaim and Dimitri Cabete Jorge, Siit's platform integrates with tools like Slack and Microsoft Teams, using AI to streamline employee support, automate workflows, and provide data analytics. The funding will accelerate product development and market expansion as Siit aims to revolutionize enterprise support operations.